Sunday, February 12, 2017

Evaluating Listening Skills & Nonverbal Behaviour

Recently, I paid a visit to a friend's house to play some games. Halfway through 1 of our matches, my friend's mother came home. She wanted my friend to return a card to the guard house, but as my friend and I were in the middle of 1 of our games, it was hard to leave at that point in time.

Let's call my friend F and his mother M. The scene went something like this:

Begin scene.

F and I are playing games. M walks in.

M: F, go return this card to the guard house now.

F ignores M.

M: F, did you hear me?

F: Yes, I'll do it later.

M looks slightly frustrated.

M: No, do not do it later. Do it now.

F: But I'm busy!

M: Busy doing what?

F points at game.

F: I'm in a game now I can't leave.

M pauses for a moment, as if she could not believe what she was hearing.

M: Doesn't matter. Returning the card takes only 5 minutes. Go now.

F: But I can't!

M: Why?

F: Because I'm in a game!

M raises hands in disbelief, starts talking angrily.

M: SO WHAT SO IMPORTANT ABOUT THIS GAME?

M looks at game.

M: YOU CANNOT EVEN LEAVE YOUR GAME FOR 5 MINUTES?

M points at game.

M: GO NOW.

F ignores M.

M: I TOLD YOU TO GO NOW.

F continues ignoring M.

F (to me): So about this... (game related stuff).

M furiously leaves the room, slamming the door behind her.

End scene.

Clearly, in this short and sharp conversation, both parties were unwilling to listen to each other. This can be attributed majorly to their weak active listening skills.

There are some families that practice the tradition of unquestioning obedience. Hence, it could be that M had weak listening skills because she does not want to be interested in F’s activities, as she demands complete obedience from F. On the other hand, F has been exposed to the Internet since a young age, and has been taught to selectively filter out information that is toxic to him. As such, while F can listen to M, he does not want to involve himself by responding.

It is said that when males talk, they exchange information, and when females talk, they exchange emotions. As M is a female, her emotions are a huge part of her nonverbal communication, as can be seen from her inflection of voice and her body movement which accents her angry message. On the other hand, F who is a male simply ignores M while expressing little emotion, which substitutes his message of not caring about what M has to say. In addition, F’s action of talking to me instead of replying to M further complements his nonverbal message that he is ignoring M.

From this episode, it can be seen that in order for there to be a healthy conversation between 2 individuals, both parties must practice active listening in order to fully understand the verbal and nonverbal messages that both sides convey. After all, we should listen to understand, and not listen to simply reply.

Commented:
Cheng Wei

Clausen
Wei Xiong

Sunday, January 22, 2017

Strengths and Challenges in Communicating

Communication is an important part of everyday life. Without interaction with others, it is possible to go insane as socializing is a vital need for many people. However, while communication is important, how one goes about communicating with others is also vital. This is where knowing one’s strengths and weaknesses in communication can come into play.

I feel that my strongest point in communicating only comes when I am talking about something that I am confident in. As my personality type is of a primary C and a secondary D, I am very strong when it comes to conversations that involve conveying relevant information. On the other hand, as I am a low I, I tend to get stuck when conversations turn to small talk, as those kind of conversations often involve random topics that I am not comfortable with. After all, since no relevant information is being conveyed, I can’t help but feel that the conversation is mostly pointless, and I will feel awkward to participate in the conversation. 

The 2 objectives that I would like to achieve by the end of this course are as follows. Firstly, I would like to learn how to make small talk. As mentioned, I find it very difficult to communicate with people who do not share common ground with me. Mastering the art of small talk would be very helpful in forging relationships in the future. Secondly, I would like to learn how to wear a persona more often when talking to others. As I am lazy to think about how I should speak to different people, I normally just default myself to my usual way of talking no matter who I am speaking to, be it a teacher, friend or stranger. Having more personas will help me convey the right amount of formality I should be giving towards a conversation partner.

At the moment, given that my communication skills are rather lacking when it comes to talking with strangers, I hope that I can acquire the skills needed to converse with strangers more effectively by the end of the semester.

Commented:

Arman
Weilun
Izaac